ford motor company Support Ticket

Transmission Problem

Created By: KellyC1's Picture KellyC1 Last Reply: KellyC1's Picture KellyC1
Priority Level: [High] Status: [Open]
Created: 2 years ago Last Updated: 2 years ago
Department: N/A Replies: 0

I have a 2012 Focus with a bad transmission. I could feel it the minute I drove it off the lot. I was told nothing was wrong, no matter which dealership I spoke to (I live downriver, s. of Detroit).

Eventually, I was told these transmissions were changed from manual to automatic. They did a HORRIBLE job of it. It jerks, hesitates (while you pray nobody hits you), and is a nightmare to drive.

I paid over $20,000 for this car. It's a pretty car and nice, but this issue is a deal breaker. The last dealership I took it to told me that Ford knows, but since none have yet killed anyone, won't take care of it!!!

I do know that if it's not taken care of, I will never buy another Ford and will tell everyone I know how they don't stand behind their products. I thought I'd buy a hometown product, having had a few Mustangs in the past, and can't believe they care so little that they'd leave me hanging like this! I was told the jerking is within their parameters! WHAT??? It's faulty, but not faulty enough??? I need help here!


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