ford motor company Support Ticket - Nevada, Missouri

Scammed, overcharged, lied to

Created By: movictim's Picture movictim Last Reply: movictim's Picture movictim
Priority Level: [High] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: N/A Replies: 0

I was lured into Nevada Auto Mall, Nevada Ford, Nevada, MO under the pretense they would charge $250 to replace all sparkplugs with 1/2 day of labor on my 2005 Ford 500. Instead they had the car in by 9:30am and out by 11:14am and charged $282 labor and a total of $453.21 AND THE CAR WAS NOT FIXED. They did not test drive it at any time. And other mechanics have stated the sparkplugs were not even replaced. They lied to BBB and claimed they did diagnostics and they test drove it the first day and when I went back because it was running rough and does not even sound the same.

The service manager laughed at me for making a complaint. They claimed parts and labor have a 2 year warranty at any Ford. However, other Ford dealerships say that is not true and certainly this dealership will not provide written warranty.

Nevada Auto Mall insists I need to just come back in for a third time so they can do more damages, make fun of me, and lie some more.

I even offered to accept 1/2 of what I paid them if they would provide a written warranty good at any Ford dealer for two years on parts and labor they pretended to provide. Instead they chose to insist I had to come back into their business for more abuse.

I have been a Ford fan virtually all of my life. Nevada Auto Mall is a disgrace to the Ford name. If they represent Ford NOW then Ford needs to shut their doors permanently.


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