ford motor company Support Ticket

Focus Transmission Problems - 2012 Ford Focus SEL

Created By: KellyC1's Picture KellyC1 Last Reply: KellyC1's Picture KellyC1
Priority Level: [High] Status: [Open]
Created: 2 years ago Last Updated: 2 years ago
Department: N/A Replies: 0
Product: 2012 Ford Focus SEL

I own a 2012 Focus SEL with a terrible transmission, which has been like that since I drove it off the lot. I've gone to numerous dealerships, but was always told there was nothing wrong, which I'm sure they knew wasn't true.

I live downriver, south of Detroit and thought I'd buy a local product, never dreaming they'd not stand behind it! I've had a few Mustangs, so went with a new Focus this time. I spent well over $20,000 on a car that is a nightmare to drive!

I received two letters that I should take it in and thought it may finally get fixed, but was told that Ford is only taking measurements and they couldn't fix it, but I shouldn't worry, that Ford is aware of the problem, but not doing anything because nobody has yet been killed because of it!

This transmission jerks, shudders, and hesitates (while you pray it kicks into gear before someone hits you!). They don't care that I hate to drive my car and have hated driving it since I bought it?? It is pretty and would be a nice car if the transmission worked right.

I was told that the transmissions in this model were manuals that were then built into automatics. They don't drive like regular smooth automatics! I bought an automatic transmission, not a rebuilt manual. I feel robbed and am SO totally disgusted that they won't help me.

My best recommendation to everyone is this - DON'T BUY FORD!!!


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