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ford motor company Complaint - Very Unsatisfied Customer - 2008 - Ford Edge
ford motor company Complaint

ford motor company Complaint

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Very Unsatisfied Customer - 2008 - Ford Edge


Dear Ford Motor Company , My name is Susie – Fort Worth TX. - this letter is to inform you that my experience with my 2008 - Ford Edge purchase has been very disappointing “I Do Mean My Last Ford Purchase” The quality and service has made my final decision easy - but, did not want to go without explaining the reason – hoping that the Main Headquarters will work to correct and prevent other loyal customers this unfortunate experience.

Our family have always purchase Ford Taurus – 4 or 5 at least that I can think of and 2 Focus car for my daughter – High school then College, it has always been a good experience – just the usual maintains and when ever needing has been good deals on a new vehicles as needed– this is why I needed to contact someone – of my disappointment in my Ford Edge.

Ford Edge was purchase in February 2008, with in 2 weeks my engine light came on – we had to have it check out – had it replaced, I think it was maybe 2 months into us having the vehicle – I had problems turning it on – it appeared the engine was dead – Ford took it and did a diagnose test, drove it and attached a monitor for 2 week and could never find anything wrong. Just 1 or 2 months ago I notice the back panel of the Driver seat was coming apart – took it in to have it fix. Then this July 4th. My family & I went on short trip. Actually tire sensor came on which alerted us Thursday – My husband couldn’t not find any problem with the tire & we ask a friend to check and he said he could not find any either that it could be a sensor going out – which we had this problem in the beginning of our purchase. So, we went on our trip – Saturday morning my Husband found the Tire a little low which he drove it to near by gas station for air & check to see what cause it and found it had a nail stuck in the tire, so, we took it to Wal-Mart where the we able to fix the tire – First thing they ask – dose the Tire have sensor – we said – Yes, because we had a light on Thursday that came on and again on Saturday when it was low – Wal-Mart personnel explained that they would need to know & be extra Careful not to damage it - My husband & I were waiting and Watching him work

- The gentleman took the tire off and heard something loose, open the Tire and found the Sensor broken – this is when the gentleman brought the sensor to us – informing us that he was careful, but, found it was broken.

The issue – when taking this vehicle to Five Star Ford – Immediately on Monday Morning – The Ford Person – inform my husband that they would have to do a diagnostic test to confirm who’s fault it was – if the test that possible that was tamper with they would charge us – This was very upsetting to us, we felt that from the beginning that we were sold a Lemon and no one express there concerns or make an effort to work something to help the customer. Just Received my Vehicle and the only part that was fix was the sensor – The Cosmetics area of the vehicle not Fix - This was also pointed out Monday to the Serviceman writing the information down – Sensor issues, Drivers back panel was still loose & bottom part of the console was still loose – Poor Customer Service!

Very Unsatisfied Customer!


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Comments


spidy455 says: (8 years ago)
 0
i have another problem with ford egypt. they sold me car insurance for my ford fiesta 2010 and then they withdrew their part in the agreement after i received me policy, leaving me to deal with the ins. company and refusing to give me my car until the problem is resolved... awful after sales service...and i'm sure they will be losing customers and reputation as well..




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