ford motor company Complaint

ford motor company Complaint

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Terrible Customer Service and inefficient and rude staff at VGO Ford, Faridabad - ford eco sport


I had made a complaint regarding the quarter panel on the right, V Go Ford service station in faridabad, called up and asked me to get my car staring that it would be changed. When I reach the service station I was told that it would be replaced free of cost as there was a defect. When I went back to collect the car, I was asked to pay and when I stated that it was to be replaced and I'd spoken to the manager, the customer relationship manager, Ms Manjeet Kaur got the panel taken out and put back the damaged one. She also said it won't be done for free as it is due to negligent driving,and asked me what proof I had that I was told it would be replaced and when I said I wanted to speak to the manager she told me to wait and refused to give Me the phone number and said the manager had checked it and he said it won't be replaced. She in fact called him up in front of me and told him that the car is scratched by the key and if he wanted to get it done for free. Then she told me the manager had said no, I found the number for the manager and asked him to come and he got the left panel replaced.
There are marks on the right panel and is clearly due to lack of weather coating.

Out of all my grievances , the top most is that the customer service is ridiculous and doesn't know how to deal with or speak to customers and is really offensive.

- When I went to the back of the workshop where my car was kept, the workers were actually scratching on the damaged bit

- for the right quarter panel which also has bubbles I'm told it won't be done and the would if it gets worse. Why should I wait for it to get worse, why isn't your service proactive and want to wait for the problem to worsen rather than fixing it before it gets worse and why should I drive a car with a mark, also how many times Am I supposed to come to the workshop just because the staff doesn't want to work.

- except the manager, who was helpful, the whole staff is inefficient

- I do not expect to be disrespected and be spoken to rudely when I visit the workshop, specially by the customer relationship manager, I Want a formal apology by ms manjeet kaur for all the harassment and trouble. She was not only disrespectful toward me but also my mother and when I asked for getting the gate pass done, she made me wait for an hour for the gate pass.

- I was at the worship from 3 to 7:20.. 3 o clock was the time given to me to collect the car. And throughout I was not even attended to or told how much longer I had to wait and every time I'd ask they would say 5 minutes.

Ribhya Sarna
Contact: ribhya.s@gmail.com


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