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ford motor company Complaint - Loan
ford motor company Complaint

ford motor company Complaint



On Thursday, February 25th Jacob sent an email just to see if the salesperson would work with him to obtain financing. He did not have a particular car in mind at the time. He told her it would depend on the loan amount first then he would choose a car. He mention that he would have the "a" plan discount because he worked at HFH and he has family in Ford Motor.

She invited him in after she obtained an approval for a 2010 Focus. My husband and I went with him to the dealer to see the car. He had $3000.00 and 2500 in rebates from americredit. We went over payment amounts, and the finance manager asked what family member we had the employee discount with and my spouse told him it was his brother.

Jake took the car home that night and called the dealer in the morning to tell them that he was happy with the car and would go forward. They told him to get the insurance, his cashier check and to give his ss and address to his uncle to get the employee pin. They then scheduled him on Saturday to sign the contract.

On Saturday he went in and signed the deal. He was SO Happy!! We were very proud. We showed everyone the car he got on his own..how cool.

Then on Monday the salesperson called to tell him that he needed to bring $800.00 to her. She said that the "A" plan was actually showing as "X" and that he had to pay her $800.00 more or give her back the car.

The Finance manager stated that Jake had "mislead" and "lied" about his discount. This is very offensive and Jake was so upset. He never did anything wrong. He gave them the pin he was asked to provide.

George H, the main manager called and told us that it could all go away and Jake could indeed keep the car if he had his uncle contact Ford and tell them Jake was his child to generate the "A" pin? Jake asked if that could be illegal and possibly terminate the uncle if discovered. He was upset and had to take the loss of his first car or lie to keep it.

We said "no" and asked the dealer to find away to cover the difference because of their mistake. The dealer was obligated to verify the employee discount and have the deal accurate before siging the contract. George stated to bring the car back since we were not willing to get the false in (the "a" pin).

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