ford motor company Complaint

ford motor company Complaint

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Leaking gas tank on 2008 Ford Edge - 2008 Ford Edge gas tank recall


My 2008 Ford Edge has been parked at my local Ford dealership since December 1, 2014. I was experiencing a fuel odor smell and brought it in. The gas tank was leaking. The dealership put me in a Ford Fusion, which is absolutely not comparable to my Edge. I have two small children and live in Northern Minnesota. No one at the Ford Corporation or at my dealership seemed to care. A week after I left my Edge at the dealership I received the recall letter stating that the replacement part wouldn't be available until the third quarter of 2015. I have never experienced such awful customer service as I've had with corporate. No one can give me definite answers or a date as to when I can expect the gas tank. They tell me it's all in my local dealerships hands; my local dealership says it's all the Ford Corporations problem. I'd like to add that the loaner I was given had two nearly bald front tires on it, which made Minnesota winter driving with my small children even more fun, until I realized the tires were bad a few weeks later. I have been told Ford only gives out Fusions, Focuses and Fiestas for loaners. They will not let me take my Edge home. It's sitting in their lot out back, not being washed or started. I truly feel there needs to be a class action suit against Ford. Having an insufficient loaner car for almost a year is ridiculous.


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