ford motor company Complaint
Ford Clutch Replacement Due to Oil Leak - Ford F-350
I called 'Corporate' in Dearborn Michigan ( 800-392-3673 ext. 1, ext. 4, ext.5. Spoke with Shawana) this morning (7/15/2015) and was informed there was nothing they could do to help me. I asked if there is someone higher up I could speak with and I was told I have to deal with the warranty and service managers at the dealership. The other option offered was for me to pay to get it fixed and then get reimbursed if the approval goes through. When I had the clutch installed it cost me just under $1,500. Ford has quoted me $3000 to replace it!!! I%u2019ve been out of work for the past month and I don%u2019t have $3000, not even the $1500 so this is not an option for me!
My truck is my work truck. I have a 53' auto hauler trailer I Ioad up with cargo and transport around the Northwest and Canada. I cannot work with the clutch like it is. It is jerky, causes stalling %u2026 and this is in granny gear!!! Lord only knows what damage it has done to the rest of the truck and my trailer. It is just impossible to drive for work as is. I have not been able to work for over a month now and being self-employed, it is costing me daily - and I can't afford this!!!!!!!!!!!!
I do not believe this to be fair treatment. This is costing me my business, causing my bills to pile up and accrue outrageous late fees and so SO much stress. This act by Ford is putting me out of business, damaging my credit and causing me UNNECESSARY stress. At this point, I see the next step is to go after Ford for lost wages, loss of business, stress and damages.
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