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ford motor company Complaint - FOR EXpediation Problem in Maintenance Riyadh Saudi Arabia - Ford expedition
ford motor company Complaint

ford motor company Complaint

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FOR EXpediation Problem in Maintenance Riyadh Saudi Arabia - Ford expedition


Dear Sir,
I'm an owner of a FORD Expedition Model 2011 registered in Riyadh Saudi Arabia.
Mileage : 59599 KM

Warranty ends by 27/6/2014
I sent my car for regular maintenance on 1st July and the maintenance manager reported to me it got a problem in the FULE pipe in the engine and they are not doing any thing now and waiting for the spare parts to be available next week on 10th July.
I am on hold now and I can't take my car out until the spare part arrives?? What to do ? I don't know!!
I asked for a spare car since this car under warranty the answer was no, and it is not there problem.
Also I should pay for this fixing since I didn't send the car as per schedule (every 5000 KM)
The car visited the Maintenance 3 times since I bought in 27 June 2011.

I wonder is the kind of maintenance and treatment I am expecting to get from FORD or your agent.??
since I am and my family on hold from the day I send it to maintenance relaying on the car rentals.
I am looking for your kind support to solve this issue ASAP.
VIN # 1FMJK1H54BEF13953
Maintenance Order # 50428
Riyadh Branch Workshop

Contact Information
Mr. Talal AlShatery
00966544221044
talshatri@moh.gov.sa


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